free shipping with Royal Mail. Please allow 3 to 5 days after your order has been processed. 



£3.65 sent via Royal Mail. Please allow up to 7 days after your order has been processed. 



£8.35 sent via Hermes. Please allow up to 14 days after your order has been processed. Depending on your country, you may be charged customs fee. 






You have 14 days to from the date of delivery to return your item. To be eligible for a return, your item must be unused and in the same condition that you received it. 


Include your full name and order number and reason for the return, and send it back to us at: 


JOA Olivia

778 High Road 



E10 6AE


You will need to cover your own return postage costs; we recommend using a tracked service, as we can not accept liability for stray packages. On receipt, we will make sure your return or exchange is processed within 7 days. 


Once your return is received, we will send you an email to notify you that we have processed your return and you will get your refund. 


If there is a problem with one of our garments, please drop us an email at or call us +447592253210 and can either repair the item or talk about an exchange or gift voucher for a future purchase.





JOA and our service providers collect some of your data to provide you with a better shopping experience and we use information about what was sold to communicate with our charity partners. No other data will be shared without your consent. If you have any questions or concerns about how your data is used or collected, contact our team at are happy to answer any questions you have.














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JOA.LOCAL LTD is registered in England under the company registration number 11961534. 
Office address: 778 High Road Leyton, Studio 9, London, United Kingdom.