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JOA.LOCAL LTD is registered in England under the company registration number 11961534. 
Office address: 169a Rushmore Road, E50HA London, United Kingdom. 

DELIVERY & RETURN

DELIVERY

 

UK

free shipping with Royal Mail. Please allow 3 to 5 days after your order has been processed. 

 

EU

£3.65 sent via DHL. Please allow up to 7 days after your order has been processed. 

 

REST OF THE WORLD

£8.35 sent via DHL. Please allow up to 14 days after your order has been processed. Depending on your country, you may be charged customs fee. 

 

 

 

RETURN

 

You have 14 days to from the date of delivery to return your item. To be eligible for a return, your item must be unused and in the same condition that you received it. 

 

Include your full name and order number and reason for the return, and send it back to us at: 

 

JOA Olivia

778 High Road 

Leyton

London

E10 6AE

 

You will need to cover your own return postage costs; we recommend using a tracked service, as we can not accept liability for stray packages. On receipt, we will make sure your return or exchange is processed within 7 days. 

 

Once your return is received, we will send you an email to notify you that we have processed your return and you will get your refund. 

 

If there is a problem with one of our garments, please drop us an email at hello@joadesgin.xyz or call us +447592253210 and can either repair the item or talk about an exchange or gift voucher for a future purchase.

 

 

PRIVACY POLICY

 

JOA and our service providers collect some of your data to provide you with a better shopping experience and we use information about what was sold to communicate with our charity partners. No other data will be shared without your consent. If you have any questions or concerns about how your data is used or collected, contact our team at hello@joadesign.xyz.We are happy to answer any questions you have.